FAQ

Hi! I am FAQBot, I am here to help you with series of frequently asked questions and a perfect answers to them

FAQBot: Hi! welcome, There are about 15 FAQS that are available for you to view.

Do I need to register to place an ad?

A: Yes. You will need to register.

Q: What information do I need to register?

A: Your name and a valid email address.

Q: I've forgotten my password - what do I do?

A: Access the Forgot your password page by clicking on the link below the login panel on the login screen, and follow the prompts.

Q: How do I change my password?

A: You must be logged in to change your password. Select "Change my password" from the main menu and enter a new password.

Q: How much does it cost to place an ad?

A: The cost of your ad will depend on the slots you have selected, we do not charge a service fee and we offer you a 10% discount on any slot you choose.

Q: What are the different slots available?

A: Information about the different types of available slots can be found on the view rates page.

Q: Where will my ad be published?

For print ads, your ad will be placed in the publications you select.

Q: Can I preview my ad before it is published?

A: Yes. As you build your ad, you will be able to preview your ad by clicking the Update button.

Q: When will my ad be published?

A: Your ad will be published on your chosen date provided payments have been made. We advise a minimum 24 hour spread between the date of payment and the date of publication.

Q: Is there a deadline for submitting an ad?

A: Yes, a deadline applies for all ads. Each publication has a different deadline. Please contact our support desk to learn more about your specific ad.

Q: Can I include photos in my ads?

A: Yes. You can include 1 photo for a print ad. If you don’t have a photo for your ad, we can help you develop two free artworks for you to choose from. Contact support to learn more.

Q: Will I receive confirmation of my ad placement?

A: Yes. Once you have paid for your ad, you will receive a confirmation email which outlines the details of your ad. We will then notify you when you ad is published. The emails will be sent to your registered email address..

Q: How do I change my ad?

A: You will need to log in and find the ad you wish to edit from the "My Bookings" page. Select the ad and click "Edit".

Q: I've created an ad. What information can I change when my ad has been submitted?

A: You are permitted to make any changes you wish to your ad. However, changes to your ad may incur additional costs or entitle you to a refund. You will be required to pay any outstanding charges or you will be automatically credited for any amount we owe you. The changes to your ad will take affect after the ad has passed our quality assurance process. However, no changes may be made when the ad has been published.

Q: I cancelled my ad, do I get a refund?

A: If you cancel an ad that has not been published, at least 24 hours before the scheduled date of publication, you will receive a refund for your booking. You cannot cancel an ad that has been pubished, or on the date of publication.

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